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Frequently Asked Questions

Shop- E commerce Phil-am Food

How do I place an order?

To place an order, simply select the items you wish to purchase and add them to your cart. Then, proceed to checkout and follow the prompts to complete your order.

What are your delivery options?

We offer several delivery options, including standard shipping, express shipping, and same-day delivery (in select areas). Delivery times and fees vary based on your location and selected shipping method.

What is your return policy?

We accept returns for most products within 30 days of purchase. Items must be unopened and in their original packaging. Please see our Returns page for more information.

How do I cancel an order?

To cancel an order, please contact our customer service team as soon as possible. If your order has not yet shipped, we will be able to cancel it for you.

Can I track my order?

Yes, you can track your order through your account on our website or by clicking on the tracking link in your shipping confirmation email.

What payment options do you accept?

We accept a variety of payment options, including credit/debit cards, PayPal, and Apple Pay. Please see our Payment Options page for more information.

What is the shelf life of your products?

The shelf life of our products varies depending on the item. Please refer to the product description for specific information.

Do you have any discounts or promotions?

Yes, we frequently offer discounts and promotions to our customers. Please sign up for our newsletter to stay up-to-date on our latest deals.

How long will it take for my items ordered to be shipped?

It will take approximately 2 days to get the package ready for shipping, give us extra time due to weekends and holidays.

Do you charge sales tax?

Some items through our site may be subject to sales tax or any governmental charges. If an item is subject to sales tax, it will be calculated at checkout.

Wholesale: Phil-Am Trading, Inc

What type of products do you wholesale?

We wholesale food products from Philippines, Thailand, China, Taiwan, Indonesia, New Zealand, Australia, Vietnam, United States, Korea, and Ecuador.

Where are you located?

Our complete mailing address is Phil-Am Trading, Inc. 324-330 Hoboken Avenue (139 West Upper Level) Jersey City, NJ 07306.

Where do you deliver?

We deliver to New Jersey, New York, Connecticut, Pennsylvania, and Delaware. There is no delivery charge, but we require a minimum order amount. If your business is located in a bordering state, please call us to discuss delivery options to your area.

Can I order if I’m not in your delivery area?

Customers are more than welcome to pick up the products from our warehouse, or hire a trucking service to pick up the products they have ordered. Please be advised that customers are responsible for all freight charges incurred when their chosen freight service picks up from our warehouse.

Can I order if I’m not in your delivery area?

Customers are more than welcome to pick up the products from our warehouse, or hire a trucking service to pick up the products they have ordered. Please be advised that customers are responsible for all freight charges incurred when their chosen freight service picks up from our warehouse.

Can I order if I’m not in your delivery area?

Customers are more than welcome to pick up the products from our warehouse, or hire a trucking service to pick up the products they have ordered. Please be advised that customers are responsible for all freight charges incurred when their chosen freight service picks up from our warehouse.

Can I order if I’m not in your delivery area?

Customers are more than welcome to pick up the products from our warehouse, or hire a trucking service to pick up the products they have ordered. Please be advised that customers are responsible for all freight charges incurred when their chosen freight service picks up from our warehouse.

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